Today, I stood in thee shortest line,yet the staff was moving sooo slow. When it was my turn, the cashier just stood there and looked at me
Rude staff, i ask for hot chocolate and I got it worm when i came back to ask them to change it for me she saide you should asked for extra hot chocolate and when she handed it to me she didn’t say here is yours even i Said thank you she didn’t reply
Posted pics of the long line waiting for their orders and the dirty counter that they don't wipe between customers.
The ordering line was short to nonexistent but had to wait a half hour for my coffee. Turns out they accept orders online so coming in you have no idea of the wait. They did not warn us. My 7 year old was with me and dying of thirst. I asked for water for her and the checkout girl, who was doing nothing else, simply added it to the order instead of spending a second to fill her a cup. After a half hour wait, I asked others working there to help with water and they rudely said I have no choice but to wait for my order. So much for service or respect for customers. To top it off, another customer who had no idea what I was asking butted in and accused me of being ungenerous when the workers there were having a hard day. Yeah right. Other coffee places leave water outside for you to self serve. Never again, star sucks!
The manager here is very cold and always rude. I work in the mall and go there for my breaks . This last time it was 3pm and they weren't super busy but they had 6 baristas behind the counter and only one fairly new barista was making everyone's drinks . You could tell that he was nervous and overwhelmed . I waited 10 mins or more till I finally went and asked for a refund which then the manager Was rude and continued my refund with attitude. She didn't offer to get it done or do it herself even and I had a simple iced chai tea.
There is always a long line, which is understandable as the mall is usually fairly busy. Most of the time the baristas are very pleasant, but there have been a few times that they were quite short. The drinks have always been great though, so that is the most important thing :)
At my store our managers go above and beyond to make clients happy. She did nothing . Nor did I feel she cared .
Starbucks is a US Cafe based in Novi, Michigan. Starbucks is located at 27342-X Novi Road, Novi, MI 48377, USA.
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