My salesperson Asia was very courteous condiderate and friendly. Asia stayed after work hours to secure a vehicle for me. She even came and picked me up from work to sign the paperwork. Her hard work dedication and professionalism is what customer service is all about. Thank you Asia!
I call them to see if everything is alright with the car and to confirm the final charge, first, they were trying to charge me $200 more; the agent was claiming I returned the car on Friday and since they processed it on Monday I was responsible for Saturday and Sunday. Long story short, after 30 minutes waiting on the phone he dropped the price down but still was charging me $12.00 more than what they supposed to for 1 day late fee. They were claiming they didn't see the car on Saturday and they refused to check the security cameras. Management didn't help either.
I picked up a car from Anderson, SC; nice staff and management., they gave me discount on an upgrade. I was supposed to drop off the car in this location on Saturday 8:00 AM but since I was close to the location I dropped it off the night before on Friday at 11:30 PM.
Sarah at the Novi location was great! I wanted to take my boy on a Father - Son trip for his 13th birthday. I thought it would be fun to rent a convertible Mustang. She said they don't get many requests for convertibles at this location. She said she would try to find one at another location. After a few hours she called me back to say she did some maneuvering and was able to get the car to the proper location on the day we needed it. I though she did a great job of going above and beyond! I will definitely use this location again and highly recommend them.
So incompetent we left without a car that was reserved for a 9am pick up. Wasn't ready until 10:30 and even then had issues. Destiny claimed to have filled the tank personally but it had less than an 1/8 of a tank so obviously lied. Refused to adjust the tank data to 1/8 and claimed to have taken a photo which was lie #2. Wanted us to feel sorry for her because she was the only one working instead of trying to be accommodating.
Service was awesome. Totally value for money. Professional & hassle-free service. In all it is superb.
Hertz is a US Car Rental based in Novi, Michigan. Hertz is located at 24400 Novi Rd, Novi, MI 48375, USA.
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