Always friendly and helpful
I can not believe how they treat customers. I have never had a great experience here but this was the last straw. They are rude with a chip on the shoulder, cold to the customer and I think the manager (with the neck tattoo) enjoys putting people down. I was there for a simple item a key cut. I had called an hour before I got there to make sure this could be done. I show up for the key and now the cutter is down and will need to be changed out ( this is not an instant thing to happen the blade's ware out over time and need to changed on a regular basis why some one waits for the customer to show up before they are ready to change the blade is just poor work ethic). I worked at a hardware for 10 years this is a quick 5 min change out of the blade and I would apologize to the customer if they had to wait for me to do this. The guy working on the machine took his time then started to clean the area around the key machine (almost to punishing me for waiting) when I asked if he could cut the key then clean he stopped dead in his tracks and told me if I had a problem he would call the manager. the store was busy and I did not want to make a scene so I told him that was not necessary. He refused to go back to working on the machine and I had to wait for this Rude manager to come up front and talk down to me about the situation. Again I wish I would have told both these people what I really thought but did not feel like disturbing business for the rest of the customers. If I acted the way these two employees did I would be fired on the spot. I cant believe they can get away with treating customer like dirt. Needles to say when ACE takes over I hope they review the staff and start over with people willing to be friendly and helpful or maybe they should shut the store down if that is an impossible request.
Very nice and clean store! Great selection. Easy in and out. Not the selection of the big box but nice.
Good selection of hardware. Weber products and parts sold here.
We had such a positive experience here! Alex was very helpful and knowledgable when we went here looking for a grill. 10/10 would recommend.
Great Lakes Ace Hardware is a US Hardware Store based in Novi, Michigan. Great Lakes Ace Hardware is located at 41800 W 10 Mile Rd, Novi, MI 48375, USA.
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