We went to Nordstrom in 12 oaks looking for some boots. We encountered a gentleman and asked for a certain size. He gave us the biggest run around to basically not help us as far as saying the size they did have wouldn't fit me. I left practically heartbroken. I decided to go back and was assisted by a wonderful man named Eric. He went above and beyond before he had even known my prior experience only a half an hour earlier. He found th shoes, and even offered to order some for me. The shoes fit PERFECTLY. I didn't even need to order a different size. If it weren't for Eric I would've taken my business elsewhere and this review would've been a 1 star. Thank you, thank you, thank you, Eric!!
This is not the largest Nordstrom but it has everything I need. Kids shoes and clothing, women's clothing for all needs and occasions, and wonderful shoes! The sales people here are so friendly and helpful; more so than their counterparts at their sister store at the Somerset Collection. I feel that I have the space and the time to shop here, and am always given attention when needed and never feel rushed. This is my go-to store for nearly everything. Their phone app is also convenient and easy to use. I have yet to use the curb-side pick up, but I'm sure that will be useful one day. The cafe is a nice place to grab a bite, and my daughter has always enjoyed the food and the space too. Finally, their customer service doesn't disappoint. If you are tired of poor return policies or poor service, shop Nordstrom and experience respectful service.
I rarely every shop at Nordstrom....and I rarely do reviews. But I had a beautiful experience with one of the new people in the womens department. I’ve already called but I just had to do an online review as well. I learned that her name was Domonique and she was right around my daughters age and she was wonderful!!! She helped me find everything I needed [plus more:)]and did it all with a smile. They staff are usually great but she put a smile on my face that day. Go Nordstrom twelve oaks!!!!! I will be returning!!!!
The place was well kept even in the holiday madness
Best Nordstrom around! The staff here is way better than the staff at Somerset! They are accommodating, and make sure you are satisfied, not snoody like the people at Somerset! They definitely have earned all my Nordstrom related purchases!
Nordstrom Twelve Oaks Mall is a US Department Store based in Novi, Michigan. Nordstrom Twelve Oaks Mall is located at 27640 Novi Rd, Novi, MI 48377, USA.
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