The manager and sales associate Jill were so helpful! A bracelet I got as a gift 6 months ago was apparently defective and when I discovered it didn’t fit certain beads because of this they just swapped it out for me. No questions, no receipt, no cost, just friendly and helpful when I came in upset.
Great store and service!
Thank you Carly P for reaching out to help me, and for being very patient with me. I'm enjoying my bracelet.
Worst shopping experience of my life! I have never before been treated so horribly by associates or an assistant manager! A week after buying a bracelet which had been briefly tried on in store and again at home I decided to take it back to the store to ask what I could do about the clasps on it (exchange, buy new ones, return the bracelet etc) that dug into my wrist when trying it on, making it painful and unpleasant to wear (found out later from another store location that the reason for the clasps digging in to my wrist was that the original associate from this location sold me the wrong size bracelet). I explained my problem to the associate (who said nothing), who the got the assistant manager that came over and immediately said "we won't accept the return or exchange" and practically shoo'd me out the door! I hadn't even asked for either yet! I was simply trying to see other options, whether that meant buying new clasps or in worst case, exchanging for a different bracelet / clasps. The point is, they were rude, condescending, and I will absolutely NEVER shop at this location ever again and I will also be telling every person I know not to shop there as well.
My daughter was given a ring approximately 1.5 years ago. The ring split in half completely on the band. I called the store and they said because it is over 1 year that I could call their consumer affairs to see if they would do an exchange. I asked her to describe quality of their jewelry because I expected it would last longer than this. She said it is "luxury costume jewelry". I was very surprised. I wouldn't have guessed they would have used the word "costume " to describe Pandora.
Pandora is a US Jewelry Store based in Novi, Michigan. Pandora is located at 27500 Novi Rd #260, Novi, MI 48377, USA.
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