The service is absolutely terrible. Don't buy anything here. There are many stores in the mall. Go to any of them over this one.
My boyfriend got me a beautiful diamond necklace from here for our anniversary. About a month and a half later the chain broke so I took it in. I was told it would be ready in 2 weeks. 2 weeks passed and I called and was told the guy hadn't even began fixing it and it would be a few more days. I finally received it a week later. And they had just replaced the chain which was much thicker and longer than before, which made the necklace look weird. Not even month later a small part of the chain broke and was digging into my neck and some of the diamonds had fallen out. So when he took it back in they said they would just reorder a whole new necklace and it would be in within 2 weeks. Again, it has been almost a month and still no necklace. I am so disappointed because it is such a beautiful necklace but they've had it much longer than I've actually gotten to wear it. I would most definitely NOT recommend this place to anyone. For any reason. The quality is beyond poor, but if you do for some reason decide to get something from here make sure you get the lifetime warranty because you will definitely need it.
This place is a joke, and should be rated negative stars. We went here to get my fiancés wedding ring and they were trying to force us into only shipping it to the store. Finally they moved past this and said they would give us the sku to order this online at home. We went home later that night and the sky didn't work... go figure. We went back to the store the next day and the lady asked us after we've been waiting for thirty minutes, to come back so she could help other people... ARE YOU SERIOUS?! My business to them didn't matter and they made that clear, please don't make the mistake by coming here and receiving the worst customer service! They continued to try and not please you, what company does this? Save your time and go to another company.
A little busy on weekends but they took care of us and my wife's rings look shiny and bright.
Went to purchase a diamond ring for my wife, the salesman demonstrated far more attitude than knowledge. I will not return.
Zales is a US Jewelry Store based in Novi, Michigan. Zales is located at 27492 Novi Rd, Novi, MI 48377, USA.
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