If I could give this place a 0 stars, I would! The lady who was taking my order was very RUDE! She was rolling her eyes and had a snarl tone in her voice. She said, "WHAT DO YOU WANT?" really loudly. After placing my order and paid for what I owed them, I asked if I could have some change back, and she let out a loud angry sigh and refused. The food was really bad too. My fries were cold, and my burger tasted dry. I will never waste my money here again!
I order chocolate milkshake two months ago, it was pretty good the only thing I didn't like was the customer in front of me order a Oreo blizzard shake... so when she makes my chocolate shake some of the remind of the Oreo shake was in my chocolate shake.... yesterday I was at the mall went to A&W order Vanilla ice cream in a cup and chocolate milkshake , the ice cream tasted awful.. inform the guy who rang me up That the ice cream is awful .. he ask me what do I want him to do... told him just give me two bottles of water we would be even.....
Service blows, bad. Cashier seemed liked she was being forced to work and just a sour puss. Why hire ppl like this?
The service here was awful. I work with a wonderful young man who is learning to be more independent. We have been practicing ordering food and eating out. The woman we ordered from refused to look at him as he was ordering and only spoke to me. She rolled her eyes through the entire process of him counting out money, and tried to hand me HIS change (I basically am there for moral support and not involved in the ordering process unless he needs help). When we sat down with his order, he realized he they didn't give him what he asked for, so we had to go back to the counter to correct our order. Not only the woman who took our order, but also the manager rolled their eyes, huffed and puffed, we're very rude, and made us both feel uncomfortable and our needs unimportant. He felt bad for saying anything, which to me is wrong because he didn't even get what he wanted! We both agreed that if we decide to go to A&W again, we will be taking our business elsewhere.
I was about to come here for dinner im a huge fan of A&W but after seeing these reviews i just cant do it and thats really disappointing to think ill be getting some burgers at some other business. Do they even pay attention to their own ratings? SMH
A W Restaurant is a US Restaurant based in Novi, Michigan. A W Restaurant is located at 27500 Novi Rd, Novi, MI 48377, USA.
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